Last updated: May. 2026
This privacy policy gives you information about how LumiaSpark collects and uses your personal data through your use of this website, including any data you may provide when you purchase a service from us.
This website is not intended for children and we do not knowingly collect data relating to children.
LumiaSpark is a digital engineering and brand strategy firm. Our website address is www.lumiaspark.com. We value the privacy of everyone who interacts with our business operations and are committed to handling your personal information with transparency, care, and respect.
We collect information you provide directly to us including your name, email address, business name, and project details when you submit an inquiry through our contact form or book a Strategy Audit session. We also collect information automatically when you visit our website including your IP address, browser type, pages visited, and time spent on the site. This data is collected through cookies and analytics tools to help us understand how our site is used and improve your experience.
We use the information we collect to respond to your inquiries and manage your engagement with us, to send you information relevant to your project or enquiry, to improve our website and the services we offer, and to fulfil any legal or contractual obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We use trusted third party services to operate our business including analytics platforms, scheduling tools, and project and contract software. These services may process your data on our behalf and are bound by their own privacy policies. We only work with third parties who meet our standards for data protection and transparency.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Inquiry data is retained for a period of twelve months. Client project data is retained for the duration of the engagement and for a reasonable period thereafter for record keeping purposes.
You have the right to access the personal information we hold about you, request correction of any inaccurate information, request deletion of your data where we have no lawful reason to retain it, and withdraw consent at any time where processing is based on consent. To exercise any of these rights please contact us at contact@lumiaspark.com.
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. While no digital solution is completely immune to risk, we are committed to maintaining the highest reasonable standard of data security.
We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Inquiry data is retained for a period of twelve months. Client project data is retained for the duration of the engagement and for a reasonable period thereafter for record keeping purposes.
